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Job DescriptionSelect and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Ability to work without supervision
Ability to read shelf tags
Basic math skills (i.e., counting, addition, and subtraction)
Excellent oral/written communication skills
Desired Previous Experience
Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
About UsFrom one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Retail
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Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Online shoppers frequently stage products in the correct temperature areas, follow special requests for each customer, relay order information to customers, and maintain the cleanliness of an online grocery area. Many online shoppers also provide in-store and online support.
As a supermarket online grocery shopper, you process customer orders from the internet, pulling items from store shelves, and bagging them for pick up within a specific timeframe. You may also be responsible for contacting the customer if there is a problem with their order.
What Does a Grocery Clerk Do? Grocery clerks (or supermarket clerks) assist customers with shopping needs. They maintain product knowledge and memorize the location of items within the supermarket to answer inquiries. They also ensure all products are sufficiently stocked and displayed according to expiration dates.
It saves time. You can shop online, choose a pick up time and on your way home have your groceries loaded in your car or have them delivered to your home. All of this is done without stepping foot in a grocery store, leaving more time for work, family or leisure activities.
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